Bytes Europe<p>50% of Users Turn to AI Bot for Customer Service <a href="https://www.byteseu.com/981932/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="">byteseu.com/981932/</span><span class="invisible"></span></a> <a href="https://pubeurope.com/tags/AgenticAi" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AgenticAi</span></a> <a href="https://pubeurope.com/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AI</span></a> <a href="https://pubeurope.com/tags/AIAgents" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AIAgents</span></a> <a href="https://pubeurope.com/tags/AiInTravel" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AiInTravel</span></a> <a href="https://pubeurope.com/tags/AIBots" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AIBots</span></a> <a href="https://pubeurope.com/tags/Airbnb" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Airbnb</span></a> <a href="https://pubeurope.com/tags/ArtificialIntelligence" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ArtificialIntelligence</span></a> <a href="https://pubeurope.com/tags/BrianChesky" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BrianChesky</span></a> <a href="https://pubeurope.com/tags/Chatbots" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Chatbots</span></a> <a href="https://pubeurope.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://pubeurope.com/tags/DaveStephenson" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DaveStephenson</span></a> <a href="https://pubeurope.com/tags/Human" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Human</span></a>[x</p>
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#customerexperience
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chribonn<p>When a logistic company gives customers a horrible service it reflect on the company that used them to deliver their products. This happened to me with an order from <a href="https://twit.social/tags/Tecnomat" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Tecnomat</span></a> that was delivered by <a href="https://twit.social/tags/AIASLogistica" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AIASLogistica</span></a></p><p><a href="https://www.alanbonnici.com/2025/04/aias-logistica-horrendous-delivery-story.html" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">alanbonnici.com/2025/04/aias-l</span><span class="invisible">ogistica-horrendous-delivery-story.html</span></a></p><p><a href="https://twit.social/tags/LogisticsFail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>LogisticsFail</span></a> <a href="https://twit.social/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://twit.social/tags/AiasLogistica" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AiasLogistica</span></a> <a href="https://twit.social/tags/DeliveryDisaster" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DeliveryDisaster</span></a> <a href="https://twit.social/tags/ConsumerAwareness" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ConsumerAwareness</span></a> <a href="https://twit.social/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerService</span></a> <a href="https://twit.social/tags/TTMO" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TTMO</span></a> <a href="https://twit.social/tags/Sicily" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Sicily</span></a> <a href="https://twit.social/tags/Italy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Italy</span></a></p>
LavX News<p>Revolutionizing Customer Management with qApp: A Lightweight Solution for Businesses</p><p>Introducing qApp, a cutting-edge queue and appointment management system designed for small to medium-sized businesses. With its user-friendly interface and robust features, qApp promises to streamlin...</p><p><a href="https://news.lavx.hu/article/revolutionizing-customer-management-with-qapp-a-lightweight-solution-for-businesses" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://</span><span class="ellipsis">news.lavx.hu/article/revolutio</span><span class="invisible">nizing-customer-management-with-qapp-a-lightweight-solution-for-businesses</span></a></p><p><a href="https://mastodon.cloud/tags/news" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>news</span></a> <a href="https://mastodon.cloud/tags/tech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>tech</span></a> <a href="https://mastodon.cloud/tags/SaaS" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>SaaS</span></a> <a href="https://mastodon.cloud/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://mastodon.cloud/tags/QueueManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>QueueManagement</span></a></p>
UK<p><a href="https://www.europesays.com/uk/46601/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="">europesays.com/uk/46601/</span><span class="invisible"></span></a> Urban Internet Penetration Exceeds 111%, Rural Lagging at 44.99%: TRAI Report <a href="https://pubeurope.com/tags/AdTech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AdTech</span></a> <a href="https://pubeurope.com/tags/advertising" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>advertising</span></a> <a href="https://pubeurope.com/tags/CreativeWork" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CreativeWork</span></a> <a href="https://pubeurope.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://pubeurope.com/tags/DigitalMarketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalMarketing</span></a> <a href="https://pubeurope.com/tags/EmergingTrends" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>EmergingTrends</span></a> <a href="https://pubeurope.com/tags/ExpertOpinions" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ExpertOpinions</span></a> <a href="https://pubeurope.com/tags/IndustryInsights" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>IndustryInsights</span></a> <a href="https://pubeurope.com/tags/InfluencerMarketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>InfluencerMarketing</span></a> <a href="https://pubeurope.com/tags/InnovativeStrategies" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>InnovativeStrategies</span></a> <a href="https://pubeurope.com/tags/Internet" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Internet</span></a> <a href="https://pubeurope.com/tags/marketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>marketing</span></a> <a href="https://pubeurope.com/tags/Martech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Martech</span></a> <a href="https://pubeurope.com/tags/MediaNews" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>MediaNews</span></a> <a href="https://pubeurope.com/tags/MENA" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>MENA</span></a> <a href="https://pubeurope.com/tags/MiddleEast" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>MiddleEast</span></a> <a href="https://pubeurope.com/tags/PRNews" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>PRNews</span></a> <a href="https://pubeurope.com/tags/startups" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>startups</span></a> <a href="https://pubeurope.com/tags/Technology" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Technology</span></a> <a href="https://pubeurope.com/tags/TechnologyTrends" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechnologyTrends</span></a> <a href="https://pubeurope.com/tags/TRAI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TRAI</span></a> <a href="https://pubeurope.com/tags/UK" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>UK</span></a> <a href="https://pubeurope.com/tags/UnitedKingdom" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>UnitedKingdom</span></a></p>
Bytes Europe<p>AI transforms online shopping in Australia & New Zealand <a href="https://www.byteseu.com/907097/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="">byteseu.com/907097/</span><span class="invisible"></span></a> <a href="https://pubeurope.com/tags/ArtificialIntelligence" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ArtificialIntelligence</span></a>(AI) <a href="https://pubeurope.com/tags/AsiaPacific" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AsiaPacific</span></a> <a href="https://pubeurope.com/tags/AsiaPacificJapan" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AsiaPacificJapan</span></a>(APJ) <a href="https://pubeurope.com/tags/Australia" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Australia</span></a>(Australian) <a href="https://pubeurope.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a>(CX) <a href="https://pubeurope.com/tags/DataGovernance" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DataGovernance</span></a> <a href="https://pubeurope.com/tags/DataManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DataManagement</span></a> <a href="https://pubeurope.com/tags/DataStrategy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DataStrategy</span></a> <a href="https://pubeurope.com/tags/GenerativeAI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>GenerativeAI</span></a>(GenAI) <a href="https://pubeurope.com/tags/MachineLearning" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>MachineLearning</span></a>(ML) <a href="https://pubeurope.com/tags/NewZealand" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NewZealand</span></a> <a href="https://pubeurope.com/tags/NewZealand" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NewZealand</span></a>(NZ) <a href="https://pubeurope.com/tags/OnlineShopping" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>OnlineShopping</span></a> <a href="https://pubeurope.com/tags/Personalisation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Personalisation</span></a> <a href="https://pubeurope.com/tags/retail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>retail</span></a> <a href="https://pubeurope.com/tags/Snowflake" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Snowflake</span></a></p>
rijo<p>ICYMI: Google hijacks restaurant reservation systems, blocks customer bookings <a href="https://ppc.land/google-hijacks-restaurant-reservation-systems-blocks-customer-bookings/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">ppc.land/google-hijacks-restau</span><span class="invisible">rant-reservation-systems-blocks-customer-bookings/</span></a> <a href="https://frankfurt.social/tags/Google" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Google</span></a> <a href="https://frankfurt.social/tags/RestaurantReservations" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>RestaurantReservations</span></a> <a href="https://frankfurt.social/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://frankfurt.social/tags/TechChallenges" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechChallenges</span></a> <a href="https://frankfurt.social/tags/DiningOut" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DiningOut</span></a></p>
rijo<p>ICYMI: Google hijacks restaurant reservation systems, blocks customer bookings <a href="https://ppc.land/google-hijacks-restaurant-reservation-systems-blocks-customer-bookings/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">ppc.land/google-hijacks-restau</span><span class="invisible">rant-reservation-systems-blocks-customer-bookings/</span></a> <a href="https://frankfurt.social/tags/Google" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Google</span></a> <a href="https://frankfurt.social/tags/RestaurantReservations" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>RestaurantReservations</span></a> <a href="https://frankfurt.social/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://frankfurt.social/tags/DiningChallenges" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DiningChallenges</span></a> <a href="https://frankfurt.social/tags/TechInRestaurants" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechInRestaurants</span></a></p>
rijo<p>Google hijacks restaurant reservation systems, blocks customer bookings <a href="https://ppc.land/google-hijacks-restaurant-reservation-systems-blocks-customer-bookings/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">ppc.land/google-hijacks-restau</span><span class="invisible">rant-reservation-systems-blocks-customer-bookings/</span></a> <a href="https://frankfurt.social/tags/Google" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Google</span></a> <a href="https://frankfurt.social/tags/RestaurantBooking" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>RestaurantBooking</span></a> <a href="https://frankfurt.social/tags/FoodTech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>FoodTech</span></a> <a href="https://frankfurt.social/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://frankfurt.social/tags/OnlineReservations" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>OnlineReservations</span></a></p>
LavX News<p>Qualtrics Unveils Empathetic AI Agents to Revolutionize Customer Service</p><p>Qualtrics has launched Experience Agents, a new breed of AI assistants designed to provide personalized and empathetic customer interactions. These agents aim to enhance customer feedback loops by del...</p><p><a href="https://news.lavx.hu/article/qualtrics-unveils-empathetic-ai-agents-to-revolutionize-customer-service" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://</span><span class="ellipsis">news.lavx.hu/article/qualtrics</span><span class="invisible">-unveils-empathetic-ai-agents-to-revolutionize-customer-service</span></a></p><p><a href="https://mastodon.cloud/tags/news" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>news</span></a> <a href="https://mastodon.cloud/tags/tech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>tech</span></a> <a href="https://mastodon.cloud/tags/AIAgents" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AIAgents</span></a> <a href="https://mastodon.cloud/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://mastodon.cloud/tags/ExperienceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ExperienceManagement</span></a></p>
Bytes Europe<p>QuestionPro and MarketCulture Partner to Help Companies <a href="https://www.byteseu.com/823622/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="">byteseu.com/823622/</span><span class="invisible"></span></a> <a href="https://pubeurope.com/tags/brand" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>brand</span></a> <a href="https://pubeurope.com/tags/business" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>business</span></a> <a href="https://pubeurope.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://pubeurope.com/tags/CustomerLoyalty" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerLoyalty</span></a> <a href="https://pubeurope.com/tags/cx" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>cx</span></a> <a href="https://pubeurope.com/tags/MarketResearch" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>MarketResearch</span></a> <a href="https://pubeurope.com/tags/marketing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>marketing</span></a> <a href="https://pubeurope.com/tags/QuestionPro" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>QuestionPro</span></a></p>
PUPUWEB Blog<p>Some hair stylists, bridal shops, and hardware stores claim AI-generated "inspo" from platforms like Pinterest is distorting customers' sense of reality. <a href="https://mastodon.social/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AI</span></a> <a href="https://mastodon.social/tags/Pinterest" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Pinterest</span></a> <a href="https://mastodon.social/tags/Inspo" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Inspo</span></a> <a href="https://mastodon.social/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://mastodon.social/tags/TechImpact" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TechImpact</span></a> <a href="https://mastodon.social/tags/RealityCheck" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>RealityCheck</span></a> <a href="https://mastodon.social/tags/HairStyling" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>HairStyling</span></a> <a href="https://mastodon.social/tags/BridalFashion" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BridalFashion</span></a> <a href="https://mastodon.social/tags/RetailTrends" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>RetailTrends</span></a></p><p><a href="https://posivi.com/some-stores-claim-ai-generated-inspo-is-distorting-customers-sense-of-reality/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">posivi.com/some-stores-claim-a</span><span class="invisible">i-generated-inspo-is-distorting-customers-sense-of-reality/</span></a></p>
Alex Jimenez<p>Banks are pushing digital transformation, but many feel unprepared. 75% prioritize CX, yet only 30% feel ready for data, tech, and talent challenges. A core overhaul is costly—progressive modernization offers a smarter path. Step-by-step wins drive long-term success.</p><p><a href="https://www.americanbanker.com/whitepaper/accelerating-digital-transformation" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">americanbanker.com/whitepaper/</span><span class="invisible">accelerating-digital-transformation</span></a></p><p><a href="https://mas.to/tags/Banking" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Banking</span></a> <a href="https://mas.to/tags/DigitalTransformation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DigitalTransformation</span></a> <a href="https://mas.to/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://mas.to/tags/Fintech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Fintech</span></a> <a href="https://mas.to/tags/Innovation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Innovation</span></a> <a href="https://mas.to/tags/FinServ" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>FinServ</span></a></p>
LavX News<p>Unbundling the BPO: How AI is Revolutionizing Outsourced Work</p><p>The business process outsourcing (BPO) industry, valued at over $300 billion, is on the brink of a seismic shift as AI technologies emerge to disrupt traditional models. By leveraging advanced AI capa...</p><p><a href="https://news.lavx.hu/article/unbundling-the-bpo-how-ai-is-revolutionizing-outsourced-work" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://</span><span class="ellipsis">news.lavx.hu/article/unbundlin</span><span class="invisible">g-the-bpo-how-ai-is-revolutionizing-outsourced-work</span></a></p><p><a href="https://mastodon.cloud/tags/news" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>news</span></a> <a href="https://mastodon.cloud/tags/tech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>tech</span></a> <a href="https://mastodon.cloud/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://mastodon.cloud/tags/AIStartups" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AIStartups</span></a> <a href="https://mastodon.cloud/tags/BackOfficeAutomation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BackOfficeAutomation</span></a></p>
Kent Pitman<p>My wife and I have two cards for an account with a major credit card. Traveling recently, she'd made a purchase on that card that triggered texts and emails to me worrying about fraud. This really bugs me.</p><p>Don't ask me why they're asking ME, not her. They CAN tell the cards apart. They should have asked her directly. It'd have been even faster. Delay was due to asking the wrong person. </p><p>"Charge OK? Yep. OK, done." That's all it should have been.</p><p>I verified things with my wife and texted back to the card's SMS query that it was OK.</p><p>But even after I inefficiently confirmed all was well, upon going to the web site, I was again confronted with the Fraud Department wanting to confirm purchases that I had already, through their clumsy interface, dismissed as non-issues.</p><p>Also at the site, I saw that they were playing a back-and-forth thing where the vendor was repeatedly retrying apparent new transactions to get an affirmative response. Every vendor in the universe likely knows there's no other way to get past this than to keep trying.</p><p>Given how bad their internal bookkeeping is, that they don't know I've dismissed this alert, I kept wondering what the chances are that sometimes people just get double-billed. You'd like to think there was a consistent state, a database, a single source of authority with data integrity and a unique view, but then again, they're not showing evidence they're good at that.</p><p>And now today I got mail from their fraud department asking me about my experience and whether, based on that, I'd recommend the card to a friend. </p><p>It WASN'T an incident of fraud. It was confirmed normalcy. It should have been finished now. Having already wasted my time once, they want to waste it more?</p><p>And let's leave aside my annoyance at the fact that every business in the universe has converged on this practice which (a) assumes I make recommendations based on a single experience, and/or (b) seems to be trying to single out an agent for blame, rather than considering process. </p><p>I seriously doubt that feedback from these surveys ever reaches the people designing the offending processes because modern customer service seems to have as its bedrock principle that no one inside the company should ever learn what the customer experience is. It feels like the purpose of customer service is as armor to make sure that the business can really see, much less absorb, the vast amount of useful information that customers would willingly provide about just how bad their product is. I think this because the worst parts never change, no matter how many of these surveys I fill out.</p><p>Here's what I wrote today:</p><p>«Declining a valid charge is not the answer to fraud. You may feel hampered by existing protocols, but the credit card companies all have this problem and all profess helplessness. They/you own this problem.</p><p>The problem is that every time you decline a purchase, the person we're buying from can't tell the difference between a stolen card, someone who doesn't manage money right, and you just being nervous. Create a way to send an error code that distinguishes these. A temporary error that says "I'm querying the customer, please retry this transaction." or even a way to just ask a question before responding. It's completely preposterous that the correct solution to this problem is to leave egg on my face because you can't have rational network protocols that fairly represent the actual information that needs to be represented.</p><p>You're using outdated ways of doing things because you're too lazy to make a new standard, and you figure it's just fine if you sully the reputation of every customer every time they make a nervous-making transaction, that they'll be fine about it, that they won't mind the uncomfortable conversations, that they love to have email, text, etc. in a zillion different places for a single transaction, information that confusingly lingers after-the-fact an that is just clutter.</p><p>So you're asking me now whether I think that was a kind of fun experience that would make me recommend your card to someone else? Do you hear yourself? Did this question really need to be asked?</p><p>What you did does not instill confidence. It just makes a mess of a routine situation that should have a routine interaction, and there is nothing about this interaction that has the look of routine, other than that customers are used to getting dumped on big Big Credit and having to take whatever you dish out.»</p><p>After more multiple choice questions, they asked if I had any other comments to add. I did add some reminders about alert fatigue and how real problems are likely to slip through the cracks when they're doing these other things.</p><p>Is it any wonder that not all of us are reassured by billionaires taking over the US and saying "don't worry, we're good at this", "deregulate us", "run the US like a business"?</p><p><a href="https://climatejustice.social/tags/CreditCards" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CreditCards</span></a> <a href="https://climatejustice.social/tags/FraudDetection" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>FraudDetection</span></a> <a href="https://climatejustice.social/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://climatejustice.social/tags/CustomerSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerSupport</span></a> <a href="https://climatejustice.social/tags/Protocols" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Protocols</span></a> <a href="https://climatejustice.social/tags/USPolitics" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>USPolitics</span></a> <a href="https://climatejustice.social/tags/oligarchy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>oligarchy</span></a> <a href="https://climatejustice.social/tags/deregulation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>deregulation</span></a></p>
Dining & Cooking<p>Customers pack Ballard restaurant on Christmas Day <a href="https://www.diningandcooking.com/1837394/customers-pack-ballard-restaurant-on-christmas-day/" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">diningandcooking.com/1837394/c</span><span class="invisible">ustomers-pack-ballard-restaurant-on-christmas-day/</span></a> <a href="https://vive.im/tags/BallardRestaurant" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BallardRestaurant</span></a> <a href="https://vive.im/tags/BusyEnvironment" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BusyEnvironment</span></a> <a href="https://vive.im/tags/christmas" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>christmas</span></a> <a href="https://vive.im/tags/ChristmasAppetizes" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasAppetizes</span></a> <a href="https://vive.im/tags/ChristmasDay" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasDay</span></a> <a href="https://vive.im/tags/ChristmasDesserts" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasDesserts</span></a> <a href="https://vive.im/tags/ChristmasDinner" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasDinner</span></a> <a href="https://vive.im/tags/ChristmasDinnerRecipes" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasDinnerRecipes</span></a> <a href="https://vive.im/tags/ChristmasFood" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasFood</span></a> <a href="https://vive.im/tags/ChristmasRecipes" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasRecipes</span></a> <a href="https://vive.im/tags/ChristmasSides" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ChristmasSides</span></a> <a href="https://vive.im/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://vive.im/tags/EmmettNiland" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>EmmettNiland</span></a> <a href="https://vive.im/tags/HolidayGuests" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>HolidayGuests</span></a> <a href="https://vive.im/tags/Ray" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Ray</span></a>'sBoathouse <a href="https://vive.im/tags/reservations" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>reservations</span></a></p>
LavX News<p>The SaaS Sales Cycle: A Frustrating Journey from Interest to Regret</p><p>Navigating the world of SaaS can feel like a never-ending cycle of sales pitches, unwanted emails, and hidden limitations. As potential users, we often find ourselves trapped in a web of overzealous m...</p><p><a href="https://news.lavx.hu/article/the-saas-sales-cycle-a-frustrating-journey-from-interest-to-regret" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://</span><span class="ellipsis">news.lavx.hu/article/the-saas-</span><span class="invisible">sales-cycle-a-frustrating-journey-from-interest-to-regret</span></a></p><p><a href="https://mastodon.cloud/tags/news" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>news</span></a> <a href="https://mastodon.cloud/tags/tech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>tech</span></a> <a href="https://mastodon.cloud/tags/OpenSource" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>OpenSource</span></a> <a href="https://mastodon.cloud/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://mastodon.cloud/tags/SaaSSales" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>SaaSSales</span></a></p>
LavX News<p>Hastings Direct's Email Blunder: A Database Dilemma Unraveled</p><p>In a baffling turn of events, UK insurer Hastings Direct mistakenly informed customers of refunds they never qualified for, igniting confusion and a digital investigation. This incident raises questio...</p><p><a href="https://news.lavx.hu/article/hastings-direct-s-email-blunder-a-database-dilemma-unraveled" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://</span><span class="ellipsis">news.lavx.hu/article/hastings-</span><span class="invisible">direct-s-email-blunder-a-database-dilemma-unraveled</span></a></p><p><a href="https://mastodon.cloud/tags/news" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>news</span></a> <a href="https://mastodon.cloud/tags/tech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>tech</span></a> <a href="https://mastodon.cloud/tags/DatabaseManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DatabaseManagement</span></a> <a href="https://mastodon.cloud/tags/CloudMigration" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CloudMigration</span></a> <a href="https://mastodon.cloud/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a></p>
LavX News<p>Hastings Direct's Email Blunder: A Database Dilemma Unraveled</p><p>In a baffling turn of events, UK insurer Hastings Direct mistakenly informed customers of refunds they never qualified for, igniting confusion and a digital investigation. This incident raises questio...</p><p><a href="https://news.lavx.hu/article/hastings-direct-s-email-blunder-a-database-dilemma-unraveled" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">news.lavx.hu/article/hastings-</span><span class="invisible">direct-s-email-blunder-a-database-dilemma-unraveled</span></a></p><p><a href="https://mastodon.social/tags/news" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>news</span></a> <a href="https://mastodon.social/tags/tech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>tech</span></a> <a href="https://mastodon.social/tags/DatabaseManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DatabaseManagement</span></a> <a href="https://mastodon.social/tags/CloudMigration" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CloudMigration</span></a> <a href="https://mastodon.social/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a></p>
Reboot Chronicles-Dean DeBiase<p>How do you reboot the mall experience?, Mall of America's Jill Renslow provides insight on the largest mall in America </p><p><a href="https://zurl.co/tVp1c" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="">zurl.co/tVp1c</span><span class="invisible"></span></a></p><p><a href="https://mastodon.social/tags/growth" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>growth</span></a> <a href="https://mastodon.social/tags/innovation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>innovation</span></a> <a href="https://mastodon.social/tags/therebootchronicles" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>therebootchronicles</span></a> <a href="https://mastodon.social/tags/deandebiase" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>deandebiase</span></a> <a href="https://mastodon.social/tags/BuildBuyBorrow" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BuildBuyBorrow</span></a> <a href="https://mastodon.social/tags/MallOfAmerica" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>MallOfAmerica</span></a> <a href="https://mastodon.social/tags/MOA" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>MOA</span></a> <a href="https://mastodon.social/tags/America" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>America</span></a>’sDreamMall <a href="https://mastodon.social/tags/Hotels" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Hotels</span></a> <a href="https://mastodon.social/tags/BlackFriday" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>BlackFriday</span></a> <a href="https://mastodon.social/tags/Patriots" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Patriots</span></a> <a href="https://mastodon.social/tags/Eagles" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Eagles</span></a> <a href="https://mastodon.social/tags/NFL" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>NFL</span></a> <a href="https://mastodon.social/tags/Nickelodeon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Nickelodeon</span></a> <a href="https://mastodon.social/tags/CoCoMelon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CoCoMelon</span></a> <a href="https://mastodon.social/tags/Sustainability" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Sustainability</span></a> <a href="https://mastodon.social/tags/Technology" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Technology</span></a> <a href="https://mastodon.social/tags/Amazon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Amazon</span></a> <a href="https://mastodon.social/tags/Walmart" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Walmart</span></a> <a href="https://mastodon.social/tags/Kroger" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Kroger</span></a> <a href="https://mastodon.social/tags/HallOfFame" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>HallOfFame</span></a> <a href="https://mastodon.social/tags/Change" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Change</span></a> <a href="https://mastodon.social/tags/Entertainment" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Entertainment</span></a> <a href="https://mastodon.social/tags/Attractions" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Attractions</span></a> <a href="https://mastodon.social/tags/SMB" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>SMB</span></a> <a href="https://mastodon.social/tags/ShopTalk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ShopTalk</span></a> <a href="https://mastodon.social/tags/Hospitality" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Hospitality</span></a> <a href="https://mastodon.social/tags/AmusementPark" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AmusementPark</span></a> <a href="https://mastodon.social/tags/Retail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Retail</span></a> <a href="https://mastodon.social/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://mastodon.social/tags/CX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CX</span></a></p>
Bytes Europe<p>Allen & Gerritsen Spins Off Customer Technology Agency CeCo Digital <a href="https://www.byteseu.com/535384/" rel="nofollow noopener noreferrer" target="_blank"><span class="invisible">https://www.</span><span class="">byteseu.com/535384/</span><span class="invisible"></span></a> <a href="https://pubeurope.com/tags/CustomerExperience" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerExperience</span></a> <a href="https://pubeurope.com/tags/Technology" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Technology</span></a></p>
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