911 service provider #Lumen blames 911 outage on installation of light pole
By Andy Rose, Melissa Alonso, Dalia Faheid, Dakin Andone and Sean Lyngaas, CNN
April 18, 2024
"The outage of #911Systems in several states Wednesday evening was caused by the installation of a light pole, according to Lumen, a company that supports some of those systems.
"'On April 17, some customers in Nevada, South Dakota and Nebraska experienced an outage due to a third-party company installing a light pole – unrelated to our services,' Lumen Global Issues Director Mark Molzen told CNN on Thursday morning.
"The outage lasted less than three hours, according to Molzen, who said Lumen – a networking company that provides enhanced 911 services to local communities in multiple states – 'worked hard to fix it as quickly as possible.'
"Molzen declined to elaborate on exactly how the light pole installation resulted in the 911 outage, or where the pole was located. The 911 director in Douglas County, Nebraska, which encompasses Omaha, said in a statement Lumen informed the county the outage was related to a 'fiber cut.'"
https://www.cnn.com/2024/04/17/us/911-lines-down-in-multiple-cities-officials-say/index.html